Refund policy
At ProtectOurPeace, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer hassle-free returns and exchanges within 7 days of receiving your order. Please review the following guidelines to ensure a smooth process:
**Returns:**
1. **Items Eligible for Return:**
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Returns are accepted for regular priced items only. Sale or discounted items are final sale and cannot be returned.
2. **Initiating a Return:**
- To initiate a return, please contact our customer service team @Protectourpeacesupport on Instagram within 7 days of receiving your order. Please include your order number and reason for return in your message.
3. **Return Shipping:**
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent, defective item).
- We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. **Refunds:**
- Once your return is received and inspected, we will process your refund within 2-3 days. Refunds will be issued to the original method of payment.
- Please note that shipping costs are non-refundable.
**Exchanges:**
1. **Items Eligible for Exchange:**
- We offer exchanges for size or color variations of the same item, subject to availability.
2. **Initiating an Exchange:**
- To initiate an exchange, please contact our customer service team @Protectourpeacesupport on Instagram within 7 days of receiving your order. Please include your order number, the item you wish to exchange, and the desired size or color in your message.
3. **Exchange Shipping:**
- Customers are responsible for shipping the original item back to us, unless the exchange is due to a mistake on our part.
- We will cover the shipping costs for sending the exchanged item back to you.
**Contact Us:**
If you have any questions about our return and exchange policy, please contact our customer service team @Protectourpeacesupport on Instagram